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Open a Finder window and delete the following folders:.Sudo chmod -R 755 "/Library/Application Support/CrashPlan/" Sudo chflags noschg /Applications/CrashPlan.app Sudo launchctl unload /Library/LaunchDaemons/ Enter the administrator password for the computer and press Return.

If run improperly, the commands have the potential to cause harm to your system. You should only perform these manual uninstall steps under the supervision of a technical support engineer. This is because the installation file is locked on a Mac and it must be unlocked (with a chflags noschg command) before it can be uninstalled. However, if you already tried to remove the CrashPlan app on a Mac by a non-standard method, the normal uninstall process will error out if subsequently run. Perform the following steps if you were unable to uninstall the CrashPlan app on a Mac using the directions provided above.Ī manual uninstall is typically not needed on Windows or Linux.

If installed per user: ~/Library/Application Support/CrashPlan.

If installed for everyone: /Library/Application Support/CrashPlan.

If installed per user: C:\Users\\AppData\\CrashPlan.

If installed for everyone: C:\ProgramData\CrashPlan.

Delete the following folder from your computer:.

Follow the instructions above for a standard uninstall.

To completely uninstall the CrashPlan app:

A technical support agent instructs you to do so.

You want to permanently end all CrashPlan app backups for this computer.

At the prompt, type YES to uninstall and press Enter.Ī complete uninstall removes the CrashPlan app, your computer's identity file, and any backups on your computer.

Follow the prompts to complete the uninstall process.

If you see the error "The folder can't be found", download the CrashPlan Cloud Mac installer and continue to the next step.

Installed per user: ~/Library/Application Support/CrashPlan/Uninstall.app.

Installed for everyone: /Library/Application Support/CrashPlan/Uninstall.app.

If the uninstallation fails, follow Microsoft's instructions to fix problems that block programs from being installed or removed.